How do I design my own tee with AI?
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Click “Personalise”, type a short prompt that describes the graphic you’re dreaming of—colours, style, vibe, even text—and our AI instantly generates it for you.
What makes a great prompt?
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Be specific! Mention subject, mood, palette and any wording. Example: “Retro surf poster, teal & orange tones, bold ‘Bondi Waves’ lettering”.
Can I edit my prompt and regenerate?
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Absolutely—tweak the wording as many times as you like until you’re stoked with the preview, then add to cart.
Will my AI design print perfectly?
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We use high-quality DTG inks, but because AI art can contain ultra-fine gradients or tiny details, prints may vary slightly. Think of it as a fun canvas for your imagination—small quirks add character and make every piece unique!
How long will shipping take within Australia?
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Once ready, Australian orders arrive via express in 1–3 business days. Free express applies automatically on orders over $199.95.
Can I change or cancel my order after placing it?
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Contact Customer Support ASAP—if printing hasn’t started, we can modify or cancel your order.
How long will my order take?
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Delivery times vary by brand and destination; check each product page for details.
Do you offer free shipping?
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We offer free express shipping on all Australian orders over $199.95; international rates vary by region.
Returns & exchanges available within 30 days; item must be unworn. Contact support for authorisation.
What if the size doesn’t fit?
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Reach out to us, and we’ll arrange an exchange or refund so you get the perfect fit.
When won’t you accept a refund?
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We cannot accept refunds or exchanges on sale items, gift cards, personalized or custom products, or items returned more than 30 days after delivery. All returns must be in original, unworn condition with tags attached.
What payment methods are accepted?
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We accept Afterpay, Apple Pay, Google Pay, Mastercard, Shop Pay, and Visa for secure checkout.
How can I reach Customer Support?
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Click “Contact Customer Support” in the footer or visit our Contact page to message us directly.
I found a bug, what now?
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Report it on our Contact page, and we’ll thank you with a $20 gift card for your help.
How can I keep up with new drops?
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Follow our “Premium” and “Trends Top 10” sections, or join ESHR+ for exclusive early-access alerts and private jewelry services.
Do you offer custom jewelry services?
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Yes—through our exclusive partnership with Australia's Diamond District, we provide bespoke jewelry creations from custom gold chains to one-of-a-kind statement pieces, available by invitation only for ESHR+ clientele.
How can I access custom gold chains?
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ESHR+ members receive private 1-on-1 consultations and bookings to design and order custom gold chains, diamonds, and fine jewelry. Invitations are sent exclusively to elite members.
Is there a selection coming soon for everyone?
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Absolutely—we’re curating a men’s jewelry collection launching soon, handpicked from our Diamond District artisans and available to all customers shortly.